Teleperformance strives to provide an efficient and professional service to our customers. If you have a complaint about the service provided to you or regarding an employee of Teleperformance we would like to know about it as soon as possible. We will acknowledge the receipt of your complaint promptly and will provide a complete and timely redress of your complaint in accordance with our abilities.
If you desire to make a formal complaint about the service you received at one of our centres or your treatment by one of our employees during the process, you may submit your complaint below in the form provided. You may, if you wish, submit a complaint in person at our visa application centre instead. Every centre has a process in place to allow for you to make a formal complaint. The supervisor in the centre will provide access to allow for you to make a complaint upon your request.
We take your complaints and feedback seriously and will strive to have a resolution to your complaint within 3 business days. If we are unable to make a full reply within this time, we will inform you of the status of your complaint and keep you informed of the progress.
Please note that complaints must be received within 3 months of the event in question in order to be able to review and address your concerns. Any complaints made after this timeframe will be closed with no processing to occur.
If you wish to complain about the outcome of your visa application or your interactions with an agent of United Kingdom Visas and Immigration (UKVI) please visit the UKVI site for more information about how to proceed.
Note: Submissions regarding decisions by UKVI to refuse an application for a UK visa will not be treated as complaints. Please review the documents you received with your returned passport for more information about the proper appeals channel, if one is available to you. You may also click here for more information about the appeals process.
Form:
Please complete all requested fields below in order to facilitate the proper processing of your complaint or feedback in a timely manner.
When giving details regarding the interaction you wish to complain about, please provide as many details as possible including dates and times of the interaction, names of persons involved, and any other information you feel would assist in the completion of our investigation.
DO NOT include any other personal information other than what is requested in the fields below. We at Teleperformance take your privacy seriously and have only requested information necessary to address your concern.